Terms & Conditions

1. The service

Bill Bazaar Recharge lets you recharge prepaid mobile numbers and DTH connections and pay utility bills from a prepaid wallet. Recharges are fulfilled through licensed third-party providers and the relevant telecom operator or biller; we are an intermediary and not the operator.

2. Your account

You need a Bill Bazaar account to recharge. The account is shared with the main Bill Bazaar site, so your wallet balance and sign-in work on both. You are responsible for keeping your sign-in secure and for all activity on your account.

We may ask you to verify your identity or phone number before you can use wallet or recharge features, and may restrict an account where we suspect fraud or misuse.

3. Wallet and top-ups

Recharges are paid from your wallet balance. You add money by UPI using the details shown in Wallet. Top-ups are verified by our team during working hours and are credited only after the payment is confirmed.

Wallet balance is a prepaid balance for use on Bill Bazaar services. It does not earn interest. Withdrawal of wallet balance to a bank account is available only where enabled for your account.

4. Recharges and the number you enter

You must check the mobile, DTH or consumer number, the network and the amount before you pay. A recharge that has completed at the operator cannot be reversed by us or the operator, including when it was sent to a wrong number or the wrong plan was chosen.

Plans, validity and benefits are set by the operator and may change without notice. Plan information shown on this site is fetched from third parties and is provided for convenience; the operator's own record prevails.

5. Instant discount

Where an operator currently pays a commission on a recharge, we may pass part of it to you as an instant discount shown on the recharge form before you pay. Availability and the amount differ by operator, plan and time, and may change or be withdrawn at any time. Figures in examples on this site are illustrative.

A recharge that fails earns no discount. Discounts are for genuine recharges and may be withdrawn where we detect abuse.

6. Fees

No additional processing fee is charged on mobile and DTH recharge under the current flow. Some utility bill payments may carry a small flat convenience fee, which is shown on screen before you confirm.

7. Failed and pending recharges

If a recharge fails at the operator's end, the amount debited is returned to your wallet. A recharge shown as pending should be checked in History before you try again. See our Refund Policy for details.

8. Permitted use

You agree not to:

• use the service for unlawful purposes or in breach of an operator's terms
• use stolen, borrowed or unauthorised payment instruments to fund your wallet
• attempt to interfere with the service, its security or other users' accounts
• resell recharge on a commercial basis in a way that breaches operator rules

9. Location and security checks

To protect against fraud we may record the device location from which a payment is made, where your account is required to share it, along with other security signals such as IP address.

10. Availability

The service depends on third-party operators and providers. We do not guarantee uninterrupted availability and are not liable for delays or failures caused by operators, billers, networks or providers beyond our control.

11. Limitation of liability

To the extent permitted by law, our liability for any claim relating to a recharge is limited to the amount you paid for that recharge. We are not liable for indirect or consequential loss.

12. Governing law

These terms are governed by the laws of India. Subject to applicable consumer protection law, the courts at Tiruppur, Tamil Nadu have jurisdiction over disputes.

13. Contact

Questions or complaints: [email protected], or WhatsApp +91 83000 30369. Our Grievance Officer acknowledges complaints within 48 hours and aims to resolve them within 15 days.