Refund & Failed Recharge Policy

1. Recharge failed

If the operator or biller reports that a recharge failed, the amount debited is returned to your wallet automatically. A failed recharge earns no instant discount, so you get back exactly what left your wallet.

2. Recharge pending

Occasionally an operator takes a few minutes to confirm. Open History and check the status before you try again, so you do not pay twice. A pending recharge resolves to either success or failure; if it fails, it is refunded as above.

3. What cannot be refunded

• a recharge that completed successfully on a wrong number or with a wrong plan or amount you chose — operators do not reverse completed recharges
• plan benefits, validity or network quality — these are set by the operator
• a discount already applied to a recharge that completed

4. Wallet top-ups

A top-up is credited once our team confirms the payment. If you paid but the wallet is not credited, send the payment reference or screenshot to support and we will check it. A top-up that cannot be matched to a payment is not credited.

5. Wallet balance withdrawal

Withdrawal of wallet balance to a bank account is available only where enabled for your account and is reviewed by our team.

6. How to raise an issue

Write to [email protected] or WhatsApp +91 83000 30369 with the mobile number, amount, date and transaction reference. We acknowledge within 48 hours and aim to resolve within 15 days.