Grievance Redressal

Last updated 17 August 2026

If something went wrong with a recharge, a wallet top-up or your account and support has not solved it, write to our Grievance Officer.

1. How to complain

Email [email protected] or message us on WhatsApp +91 83000 30369. Include your registered mobile number, the recharged number, the amount, the date and the transaction reference so we can find it quickly.

2. How quickly we respond

We acknowledge every complaint within 48 hours and aim to resolve it within 15 days.

3. Postal address

M/S Universal Media, 60 Feet Road, Vellaiyan Kadu, Tiruppur – 641604, Tamil Nadu, India

M/S Universal Media, 60 Feet Road, Vellaiyan Kadu, Tiruppur – 641604, Tamil Nadu, India. Support: [email protected] · WhatsApp +91 83000 30369.